Returns & Disputes

ShopBroker protects your purchases with secure escrowed payments, dispute support, and refunds when something is not as described. Because we connect local buyers and sellers directly, there are no physical returns to mail back. If an item is not what you ordered, you can open a dispute before confirming delivery and we will help resolve it.

Topics covered include how buyer protection works on Stripe and PayPal orders, the dispute window after delivery, evidence required to support a claim, refund timelines, courier damage reports through Trexity, and seller appeal rights.

Need help with an order? Contact support@shopbroker.ca and we will get back to you the same business day.