Returns & Disputes

This policy explains how refunds and disputes work on ShopBroker. Online payments are handled through PayPal or Stripe. Because we connect local buyers and sellers directly, there are no physical returns to mail back.

Topics covered include which orders the ShopBroker Promise covers, how and when to report a problem, and what evidence to send. The policy also explains why in-person pickups aren't covered, review and refund timelines, delivery-fee refunds, courier delivery issues, and the ShopBroker Promise for sellers.

Need help with an order? Contact support@shopbroker.ca and we will get back to you, usually within one business day.